Frequently Asked Questions

FAQS

FAQ

Frequently Asked Question

What makes Lignum lighting unique?
Every Lignum light is handcrafted from carefully selected natural timber by skilled artisans. Each piece is unique, showcasing the natural beauty, grain and character of real wood.
Our collections are crafted using premium hardwoods, including Oak, Walnut, Ash and Live Edge timber, each chosen for its durability and distinctive appearance.
No. As every product is made from natural wood, variations in grain, colour and texture are part of what makes each piece unique.
Consider the size of your space, ceiling height and the atmosphere you want to create. Our Buying Guides and Lighting Advice articles can help you select the perfect option.
Yes. We work with interior designers, architects and trade professionals, supplying handcrafted lighting for residential and commercial spaces.
How should I care for my wooden lighting?
Dust your light regularly with a soft, dry cloth. Avoid abrasive cleaners, harsh chemicals and excessive moisture to preserve the natural timber finish.
Yes. Our Trade Programme offers exclusive pricing, dedicated support and access to our handcrafted collections for approved trade partners.
Delivery times vary depending on the product and destination. Estimated delivery information is provided on each product page and at checkout.
If you’re not completely satisfied, please contact our customer support team. We’ll guide you through our returns process in accordance with our returns policy.
You can reach our team by phone, email or through our contact form. We’re always happy to help with product enquiries, trade requests or general support.

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